Privacy policy

How we use your information

This privacy policy sets out how Comparison Experts, part of the Cobra Group of Companies, uses and protects any information that you give to us and what to expect when Comparison Experts collects personal information.

Comparison Experts is committed to ensuring that your privacy is protected and will only process data in compliance with the Data Protection Act 1998.

This privacy notice applies to the information we collect about:

  1. Visitors to our website
  2. Customers who purchase our products and services
  3. People who contact our helpline or make a complaint.

Visitors to our websites

When visiting www.comparisonexperts.com, tracking technologies may automatically record information about your visit. This information does not identify you personally.

We do this to find out things such as the number of visitors to the various parts of the site and help us to tailor the site to enhance the experience for future visitors.

We do not associate any data gathered from this site with any personally identifying information from any source.

How we use cookies

A cookie is a small file, which asks permission to be placed on your computer's hard drive. These cookies are used to collect information about how visitors use our site.

We use Google Analytics to compile reports and to help us improve the site. The cookies collect information in an anonymous form, including the number of visitors to the site, where visitors have come from to the site and the pages they visited.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Links to other websites

The website may contain links to other websites. We are not responsible for the privacy policies or practices of third-party websites. You should exercise caution and look at the privacy statement applicable to the website in question.

People who purchase our products and services

We believe that your personal information is important to you so we will not pass it on to others without your consent. We will only share your information as detailed below and within the Cobra Group of Companies, all of whom follow practices as protective as those outlined in this privacy policy.

When we collect the personal information from people who purchase products and services on offer from us, we may disclose them to any of our employees, officers, agents, third-party suppliers or subcontractors insofar as reasonably necessary for the purposes of fulfilling the service or product purchased.

We, or another group company within the Cobra Group of Companies, may occasionally contact selected customers with other offers of products or services that may be of interest. You can request that we cease to do that at any time by writing to or emailing us at the email and address stated in the ‘How to contact us’ section below.

We will only ever pass your information to other selected companies outside the group if you have given your specific consent.

We may process your information outside of the European Economic Area (EEA). If we do this, we will make sure that it happens with the relevant legal protection in place.

We will not sell or pass on personal details to any other third party unless we have permission to do so, or are required to by law.

People who call our helpline or make a complaint

When a person contacts us, either through our helpline in relation to a product or service or to make a complaint, we capture the details of the person making contact and the nature of the contact or complaint. Complaints normally contain the identity of the complainant and any other individuals involved in the complaint.

We will only use the personal information we collect to process the enquiry or complaint and to check on the level of service we provide. We usually have to disclose the complainant’s identity to whomever the complaint is about. This is inevitable where, for example, the accuracy of a person’s record is in dispute.

If a complainant doesn’t want information identifying him or her to be disclosed, we will try to respect that. However, it may not be possible to handle a complaint on an anonymous basis.

Controlling your personal information

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the address provided in the 'How to contact us' section below. We will promptly correct any information found to be inaccurate.

If you have previously agreed to us using your personal information for marketing purposes, you may change your mind at any time by writing to or emailing us at the email and address stated in the ‘How to contact us’ section below.

Should you wish to obtain a copy of the personal data that we hold on you, simply email or write to us at the email and address shown below. As soon as we are satisfied as to your identity, we will send to you, within 40 days, a copy of all the personal data that we hold concerning you. A small fee will be payable.

Disclosure of personal information

We may disclose information about you to any of our employees, officers, agents, group companies, third-party suppliers or subcontractors insofar as reasonably necessary for the purposes as set out in this privacy policy.

We may also share personal information, for example, when we investigate a complaint, we will need to share personal information with the organisation concerned and with other relevant bodies. In addition, we may disclose information about you to the extent that we are required to do so by law. We will not sell or pass on personal details to any other third party, unless we have permission to do so

How to contact us

Should you wish to contact us about the use of your personal information, please write or email to:

Customer Services and Compliance, Comparison Experts

Studio 320, Highgate Studios

53-79 Highgate Road, London, NW5 1TL

Email: customerservice@comparisonexperts.com

Changes to this privacy notice

We may change this policy from time to time by updating this page. You should check this page regularly to ensure that you are happy with any changes. Last update: 27 November 2015.